FAQs Q. What methods of payment do you accept? A. Full payment must be made prior to your tour date. We accept direct deposit bank transfers only. There is no EFTPOS facility available on-site or cash payments taken on the day. Q. Where do the tours leave from? A. All tours depart from our launching area at Trevethan Reserve in Minnamurra. It is located on the southern side of Minnamurra bridge and just off the eastern side of Riverside Drive. Turn off Riverside Drive into The Village, then a left turn into the reserve parking area. It is approximately a 1.5 km drive off the Princes Hwy. (Look for the grey kayak trailer).
Q. What time should I arrive for my tour? A. Please arrive 45 minutes before the scheduled time of your tour, which is noted in your booking confirmation email. If it is a group tour and if you’re running late, the rest of the group is left waiting. If you have not arrived by 5 minutes past the scheduled tour time we will depart without you.
Q. What should I bring on the tour? A. A hat, sunglasses, suitable clothing, a camera and if required, any personal medication. The less the better, just yourself and some shoes that are able to get wet and are suitable for a short beach walk. Leave your towel, change of clothes and valuables in your vehicle until after your tour. Your items can be carried inside our kayaks sealed hatches either in a small bag or backpack. A friendly smile and a sense of adventure is a must!
Q. What should I wear? A. Clothes that will get wet. On the bottom, wear board shorts or tights that dry quickly. Up top, wear layers underneath and a spray jacket as the outer layer. Wear shoes that you can beach walk in. Dress to the weather conditions. Bring a towel and spare pair clothes to get changed into afterwards. Don’t wear jeans or denim shorts. Strictly no barefeet are allowed.
Q. Do I need to have any kayaking experience? A. No, not at all. We use stable & highly durable sea kayaks. It’s really easy to pick up and learn. Mark will give you a lesson on how to paddle prior to your tour, with tips and paddling advice provided throughout your tour.
Q. Do I need to be able to swim? A. No, we provide Personal Floatation Devices (PFDs). Even if you tip out which is highly unlikely, you will float safely until a guide provides assistance.
Q. What happens if there is bad weather? A. Escape Kayak Tours keeps a close eye on updated weather forecasts. Kayaking is fine in the rain, the main factor is strong wind. If the wind is too strong and EKT has to cancel, you will receive afree tour of the same value which is valid for 12 months.
Q. Is kayaking OK for children? A. Yes, we provide smaller PFD's to fit children. Our tours are suitable for children 14 years old and above only. Persons between 14-18 years old must be accompanied by an adult or family member.
Q. Is there parking nearby? A. Yes there is free parking at Trevethan Reserve or you can safely park in the parking area across the road which is located on the western side (river side) of Riverside Drive.
Q. How many people per group? A. Escape Kayak Tours can take individuals, couples or small groups of up to 8 people. We offer both single and double seated sea kayaks for groups.
Q. Can bookings be tailored to suit individuals or groups? A. Yes, we can accommodate all of your kayaking adventure needs, whether you would like to book a customised or extended tour, request a catered lunch or have any other special requests. Call Mark on 0412 377 761 to discuss any requests that you might have.
Q. Do you supply food & drinks? A. Yes, we supply 600ml bottles of water to all of our customers on every tour. Light snacks & refreshments are also provided on our Sunrise, Minnamurra Spit & Half Day Adventure Tours - excluding the shorter Mangroves Tour.
Q. Do you offer vouchers or gift certificates? A. Yes we offer vouchers and certificates for all of our tours. Call Mark on 0412 377 761 and he will gladly design one and email to you which you can then print off. We also have hard copy gift vouchers which would make an excellent present for that special loved one.
Q. Do you offer refunds? A. No, sorry we don’t offer refunds unless agreed upon. You will have 12 months to reschedule. If EKT has to cancel, you will receive a free tour of the same value which is valid for 12 months. Please read our terms & conditions on the bottom of your booking confirmation.
Q. Do you run sunrise tours? A. Yes, we have now introduced exclusive sunrise tours for customers. These tours begin from our launching area at 7.00am in the morning.
Q. Is there public transport nearby? A. Yes, Minnamurra Train Station is approximately 500m from our launching area. If you would like to arrange transport from the train station please let us know.
Q. Do you accommodate people with a disability? A. We try our very best to accommodate and encourage people with disabilities to participate in all of our tours. Please contact Mark on 0412 377 761 to discuss your required needs.